Skip to main content

What is Connect?

Connect is an AI platform that enables you to build, configure, and deploy custom conversational agents powered by large language models (LLMs). It allows you to create context-aware agents that leverage your organization's knowledge base to provide accurate, relevant responses to user queries.

Core Features​

Connect offers a suite of features designed to make AI agents powerful, flexible, and valuable:

  • Custom Agent Creation: Build agents with tailored system prompts and specialized knowledge
  • Knowledge Base Integration: Upload and process documents to give your agents access to specific information
  • AI Provider Selection: Choose from different underlying AI models based on your needs
  • Customization Options: Configure branding, behavior, and response characteristics
  • Integration Capabilities: Connect your agents with third-party services and data sources
  • Subscription Management: Tiered access to features based on your organization's needs

How it Works​

Connect works by combining large language models with your organization's specific knowledge:

  1. Agent Configuration: Define the agent's behavior, appearance, and capabilities
  2. Knowledge Upload: Add documents to create a searchable knowledge base for your agent
  3. Text Processing: Documents are automatically processed, chunked, and embedded
  4. Query Handling: When users interact with your agent, it retrieves relevant information
  5. Response Generation: The agent creates contextual responses using the retrieved knowledge
  6. Continuous Monitoring: Track usage, performance, and knowledge gaps through metrics

Use Cases​

Connect can be applied across various domains and industries:

  • Customer Support: Automate responses to common questions while maintaining a natural conversation flow
  • Internal Knowledge Management: Help employees quickly find information across company resources
  • Sales Assistance: Guide potential customers through product information and purchasing decisions
  • Process Automation: Streamline workflows by allowing natural language interaction with systems
  • Content Creation: Generate drafts for various types of content based on existing materials

Advanced Capabilities​

Connect offers advanced features for more sophisticated applications:

  • Input Guardrailing: Apply rules to ensure appropriate agent inputs
  • Response Rephrasing: Modify agent responses to maintain consistent tone and style
  • Custom Embedding Providers: Choose how your content is vectorized for retrieval
  • Chunking Strategy Selection: Control how documents are processed for optimal retrieval

In the following sections, we'll explore how to set up, configure, and deploy Connect agents for your specific use cases.