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What Can You Do With Connect?

Connect provides a versatile platform for building AI-powered conversational experiences. Here's an overview of what you can accomplish:

Build Context-Aware AI Agents​

  • Intelligent Conversations: Create agents that can understand complex queries and maintain context throughout interactions
  • Personalized Experiences: Tailor interactions based on user history, preferences, and needs
  • Multi-step Processes: Guide users through complex workflows with natural conversational flows

Integrate Private Knowledge​

  • Document-based Knowledge: Connect your PDFs, Word documents, presentations, and text files to create agents that can answer questions based on their content
  • Database Integration: Link your structured data to provide accurate, up-to-date responses
  • Web Content: Index web pages and online resources for your agents to reference
  • Knowledge Graphs: Build relationships between information for more intelligent retrieval and response

Deploy Across Multiple Channels​

  • Web Integration: Embed Connect agents directly into your website or web applications
  • Mobile Apps: Integrate with iOS and Android applications
  • Messaging Platforms: Connect with popular messaging services
  • Custom Interfaces: Build unique experiences with our flexible API

Implement Real-World Applications​

Customer Service and Support​

  • Create 24/7 support agents that can handle common questions
  • Escalate to human agents when necessary
  • Provide consistent answers based on your support documentation
  • Reduce response times and support costs

Internal Knowledge Management​

  • Help employees find information across internal systems
  • Answer questions about company policies and procedures
  • Assist with onboarding by providing easy access to training materials
  • Reduce time spent searching for information

Sales and Marketing​

  • Guide customers through product catalogs
  • Answer detailed product questions
  • Assist with purchasing decisions
  • Provide personalized recommendations

Workflow Automation​

  • Create agents that can help users navigate complex processes
  • Integrate with existing systems to streamline workflows
  • Reduce friction in user interactions with technical systems

Analytics and Improvement​

  • Conversation Insights: Understand how users interact with your agents
  • Knowledge Gaps: Identify areas where your knowledge base needs enhancement
  • Performance Metrics: Track key indicators of agent effectiveness
  • Continuous Learning: Improve agent performance over time through usage data

Customization and Control​

  • Agent Personas: Define how your agents communicate and interact
  • Response Templates: Create standardized answers for common scenarios
  • Fallback Handling: Define what happens when agents can't provide a confident answer
  • Moderation: Ensure appropriate content and responses

In the following sections, we'll provide step-by-step guides on implementing these capabilities for your specific use cases.